Q&A

For goods and artwork (such as panels or framed pieces), in-person pickup may be arranged by coordinating with the artist in advance.
For digital art, you can purchase through the website and download the files from My Page.

We will do our best to ensure safe and timely delivery.

How can I check my transaction statement or get a cash receipt?
For card payments, you can check the payment details through your card issuer.
For cash receipts, please contact our customer service after completing your payment. We will issue the receipt after verifying your transfer details.

Currently, due to courier company policies, it is not possible to specify the delivery date and time.

For artwork or merchandise, the shipping address can only be changed while the order is still being prepared for shipment.

Once shipping has started, you will need to cancel the order and place a new one.

Yes, it is available.

If you would like international shipping, please provide your Personal Customs Clearance Code (PCCC) and shipping address.

Our customer service team will guide you through the detailed process, including international shipping fees and courier selection.

Digital Art:
Changing the payment method or requesting a refund is not possible after purchase.

Physical Products:
If your order has not yet shipped, you can change your payment method.

Domestic payment methods : credit card, real-time account transfer, virtual account (Innisys PG), 

deposit without a bank account, Kakao Pay.

Overseas payment method : deposit without a bank account, credit card, PayPal.