Q&A
Damaged During Shipping:
If your product is damaged in transit, the seller or the shipping company will investigate the cause and arrange an exchange or refund.
Lost During Shipping:
If your product is lost in transit, the shipping company will provide compensation, or the seller will offer a refund or replacement.
Please Note:
If any issue occurs during shipping, customers must report it to the seller or shipping company as soon as possible. To ensure a smooth compensation process, please prepare supporting evidence such as photos, receipts, or any relevant documents.
Offline Purchases:
Refund and exchange policies may vary depending on each artist. Refunds and exchanges will be processed according to the policy provided at the time of purchase.
Online Purchases:
Refunds and exchanges are handled based on the specified policy and the shipping status of the order.
Digital Content:
Refunds are not available after purchase. (Once the download is complete, refunds cannot be issued, so please make your purchase carefully.)
Physical Products:
Before Shipping: Refunds are possible.
After Shipping: Refunds may not be available. If a refund is requested, the customer will be responsible for the return shipping costs. For international orders, additional costs may apply compared to domestic shipping.
1.After your order is placed, the package will be shipped to the airport through our courier partner.
2.Upon arrival, the shipment will be inspected and sorted. A customs declaration will be filed, and an additional inspection may be conducted if necessary.
3. Once the customs clearance is complete, your order will be safely delivered to the address you provided.
4. To avoid any delays, please make sure to enter your Personal Customs Clearance Code (PCCC) correctly
Description of the download method of the purchased online product (available on My Page)
Digital Art - can be purchased online and downloaded from My Page.
Physical Works - physical works are shipped via courier. Unlike digital art, physical deliveries are carried out.