Q&A

How to delete your account:
You can request account deletion directly through My Page or by contacting our customer service team.

Data after account deletion:
Purchase history, payment records, and other information that must be retained by law will be stored for a certain period.
All other personal information will be deleted immediately upon account deletion.

Please note that once your account is deleted, it cannot be restored, so proceed with caution.

The number of possible revisions varies by artist. Please contact the artist directly or use the live chat on our website to confirm revision policies.

You can place custom tattoo orders through the ‘Custom’ category on our website or via each artist’s individual page.

For goods and artwork (such as panels or framed pieces), in-person pickup may be arranged by coordinating with the artist in advance.
For digital art, you can purchase through the website and download the files from My Page.

We will do our best to ensure safe and timely delivery.

How can I check my transaction statement or get a cash receipt?
For card payments, you can check the payment details through your card issuer.
For cash receipts, please contact our customer service after completing your payment. We will issue the receipt after verifying your transfer details.

Currently, due to courier company policies, it is not possible to specify the delivery date and time.

For artwork or merchandise, the shipping address can only be changed while the order is still being prepared for shipment.

Once shipping has started, you will need to cancel the order and place a new one.

Yes, it is available.

If you would like international shipping, please provide your Personal Customs Clearance Code (PCCC) and shipping address.

Our customer service team will guide you through the detailed process, including international shipping fees and courier selection.

Digital Art:
Changing the payment method or requesting a refund is not possible after purchase.

Physical Products:
If your order has not yet shipped, you can change your payment method.

Damaged During Shipping:
If your product is damaged in transit, the seller or the shipping company will investigate the cause and arrange an exchange or refund.

Lost During Shipping:
If your product is lost in transit, the shipping company will provide compensation, or the seller will offer a refund or replacement.

Please Note:
If any issue occurs during shipping, customers must report it to the seller or shipping company as soon as possible. To ensure a smooth compensation process, please prepare supporting evidence such as photos, receipts, or any relevant documents.